Frequently Asked Questions

How much do you charge for shipping?

We provide free shipping on all orders (U.S. only).

When will you ship my order?

If you order an in-stock item, we’ll ship it within 1 working day.

How long will my order take to arrive?

Typically, delivery takes 1-3 working days after dispatch, but it may take longer due to factors beyond our control.

Do you provide tracking information?

You will receive your tracking information within 1-2 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at support@episell.com

Can I cancel my order?

You can change or cancel your order within 12 hours. Please contact us at support@episell.com